What is CESSAMO?

CESSAMO is an e-commerce platform designed to sell national and imported products through digital channels.

Can I buy from anywhere in Peru?

CESSAMO can deliver to destinations with available logistics coverage.

Are the products national or imported?

The platform may offer products from both origins. This information will be indicated in the description when relevant.

How do I make a purchase?

Select the product, add it to your cart, provide your information, select the delivery method, and make the payment.

What payment methods do you accept?

The available payment methods will appear during the checkout process.

How will I receive my receipt?

The receipt will be issued according to the information provided during the purchase and applicable tax regulations.

How long will my order take?

The delivery time will depend on the destination, product, availability, and delivery method.

Can I exchange a product?

You can request the appropriate assistance according to the product's conditions, the exchange and return policy, and applicable law.

What should I do if I received a defective product?

Contact CESSAMO, indicating your order number and providing photos or videos when necessary.

What should I do if I received a different product?

Contact our customer service department to report the issue.

How is my data protected?

CESSAMO processes personal data in accordance with applicable Peruvian law.

Where can I file a complaint?

In our online complaint book.