Last updated: August 16, 2026

CESSAMO seeks to ensure proper handling of requests related to products sold through its platform.

This policy establishes the internal procedure for managing exchanges, returns, and refunds, without limiting the consumer's rights under Peruvian law.

4.1. Request

Customers may contact us via:

Email: info@cessamo.com
WhatsApp: +51 943836654

Please include:

Name

Order number

Product

Reason for the request

Photographic or audiovisual evidence, if applicable

4.2. Defective Product

When a product has a defect attributable to the supplier or manufacturer, CESSAMO will evaluate the case and apply the corresponding solution in accordance with the warranty and applicable regulations.

4.3. Wrong Product

If the customer receives a product different from the one ordered, they must notify CESSAMO to initiate the corresponding evaluation.

4.4. Damaged Product

When the product shows damage related to transport, it is recommended to report the incident immediately and keep the packaging and other evidence.

4.5. Return Conditions

Depending on the nature of the product, specific conditions may be established related to:

Hygiene.

Safety.

Sealing.

Handling.

Installation.

Storage.

Use.

These conditions must be communicated beforehand when relevant.

4.6. Imported Products

Imported products may have specific warranty or technical service conditions depending on the brand, manufacturer, and supplier.

These conditions will be indicated in the product description when applicable.

4.7. Refund

When a refund is due, it will be processed through the original payment method or through the appropriate mechanism according to the circumstances of the transaction.

CESSAMO will inform the consumer of the applicable terms and conditions.

4.8. Limitation

No provision of this policy may be construed as a waiver, reduction, or limitation of the rights granted to the consumer by mandatory regulations.